Intern Customer Success

bij Onguard B.V.  -  Amsterdam
0
391
13-01-2021

Over deze stage

Customer Success Intern

 

Hi there! Starting February 2021 we’re looking for a Customer Success Intern to join our Customer Success team.

We are Onguard (part of Visma), a software company who develops and offers an Order to Cash platform together with her partners. We are looking for a Customer Success intern who wants to contribute to the Customer Success strategy of Onguard. You will be part of the Customer Success Team, where you will be supporting the Customer Success Managers and Customer Success Consultants.

As a Customer Success Intern you fulfill a very important role within the organization. Every day, you make our customers happy and take care of the best customer experience at Onguard. The Customer Success Intern will play a key role in helping the Customer Success Team and optimization of CS processes within Onguard. With the Customer Success team you will be responsible for building and maintaining customer relationships by delivering an exceptional customer experience.

 

Your main responsibilities: 

  • You will be helping with optimizing the Customer Success processes
  • Actively analyze customer data and keep track of all customer-related information within our CRM and other internal applications
  • Work closely with and support the CS Managers and CS Consultants to make sure that customer business objectives are realized
  • Collaborate with Marketing on active communication towards customers, based on segments and customer lifecycle phase
  • Collaborate with other departments, such as Consultancy, Sales and Service Centre, to get the best outcome for our customers

 

You have:

  • Higher education student (MBO4 or HBO) in for example Business administration, Marketing or Communication
  • Strong communication skills (in writing and verbal) in Dutch and English
  • Innovative thinker and team player with strong social skills
  • A real planner, able to prioritize, structured and service minded person
  • Excellent problem solving, critical thinking and analytical skills
  • Affinity with working for a software vendor

 

We offer:

  • An internship at a modern software company with high ambitions (2 offices in Amsterdam and Zaltbommel)
  • Competitive compensation
  • An internship in a central team within Onguard, that defines a large part of our customer success and happiness
  • A highly dynamic working environment
  • A place to learn, experiment, discover and develop yourself
  • A work hard, play hard environment
  • Fun colleagues

 

Temporary changes while working remote:

  • Work from home enablement: We facilitate chairs, desk, screens and support
  • A lot of fun activities to stay connected with each other
  • Structural transparent and interactive company updates about where we stand, where we are going while give stages to teams and customers

 

Let us know by sending us your resume and motivation via our website: https://careers.onguard.com/portal-about-2/jobs. Are you interested in an internship that is not currently on the website, please contact our HR department via careers@onguard.com of +31 (0) 88 256 66 66. We will look into the possibilities and come back to you.

Acquisition based on this vacancy is not appreciated.

Stageperiode: 1 februari 2021 t/m 30 juni 2021.

Wat je moet bezitten

Dit zijn vaardigheden en competenties die je reeds moet bezitten om de functie goed te kunnen uitoefenen

Competenties 
Competenties zijn een verzameling van kennis aangevuld met persoonlijkheid, intelligentie en motivatie.

  • Initiatief
  • Plannen & organiseren
  • Kritisch Denken en Problemen oplossen

Vaardigheden 
Vaardigheden zijn activiteiten waar je goed in bent.

  • Communicatief vaardig
  • Probleemoplossend
  • Planning

Wat je gaat leren

Dit zijn vaardigheden en competenties die je in deze rol verder kunt ontwikkelen.

Competenties 
Competenties zijn een verzameling van kennis aangevuld met persoonlijkheid, intelligentie en motivatie.

  • Initiatief
  • Plannen & organiseren
  • Kritisch Denken en Problemen oplossen

Vaardigheden 
Vaardigheden zijn activiteiten waar je goed in bent.

  • Kritisch denken
  • Plannen
  • Probleemoplossend

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Vacature eigenschappen

  • HBO/WO
  • Meewerkstage
  • 50 - 250 medewerkers
  • 3e jaar
  • 4e jaar
  • Business Administration
  • Marketing Communicatie

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